Contact Us
Contact Buran
If you need assistance regarding information published on buran-au.com about the Buran brand, you can contact our team using the form below or via the contact details provided in this section. Please note that Buran is an independent review project operated via buran-au.com and does not operate any online casino or provide gambling services directly.
How to Reach Us
To help us respond efficiently, provide your name, a valid email address or messenger contact, and a clear description of your request. Our team aims to respond to legitimate inquiries as promptly as reasonably possible, generally within one business day, subject to enquiry volume and complexity.
- Support and content enquiries: [email protected]
- General information and feedback: [email protected]
- Press and media enquiries: [email protected]
- Website: https://buran-au.com (current review domain for Australia)
Telephone numbers and physical mailing addresses are not specified for this review project. Corporate information about the Buran casino brand and its operator, Rabidi N.V. (registration number 151791, incorporated in Curaçao), is provided for transparency only and does not create a local Australian establishment or presence.
Important Regulatory and Jurisdictional Information (Australia)
OBSERVE: Buran provides informational content about the offshore Buran casino brand, operated by Rabidi N.V. under an Antillephone N.V. e-gaming licence (number 8048/JAZ, Curaçao jurisdiction). Rabidi N.V. and its Buran-branded domains are listed by the Australian Communications and Media Authority (ACMA) as offshore gambling services subject to blocking orders in Australia.
EXPAND: Under the Australian Interactive Gambling Act 2001, BuranCasino and related domains are treated as illegal offshore gambling services when targeting or being accessible by consumers in Australia. Australian consumer protection frameworks, dispute resolution schemes, and regulator powers that apply to licensed Australian wagering operators generally do not apply to offshore services such as BuranCasino. Access to primary or mirror domains (including but not limited to burancasino.com, burancasino2.com and buran-casino-au.com) may be technically restricted or blocked within Australia, and availability may change over time in line with updated ACMA blocking orders.
REFLECT: When you contact Buran via this page, you are contacting an independent review site, not the casino operator, licence holder, or any Australian-licensed gambling provider. We cannot authorise or facilitate access to blocked sites, process deposits or withdrawals, verify your gambling account, or resolve individual gambling disputes with Rabidi N.V. or any other offshore operator. For information about blocked gambling services and consumer risks of offshore gambling, you may refer to ACMA's public resources at https://acma.gov.au, including the blocked services register (current version referenced through 2026).
Scope of Support and Limitations
- What we can assist with: clarifications about reviews and articles on buran-au.com; corrections to factual information about the Buran brand (licence details, ownership, jurisdictions, availability); feedback on user experience with our site; and media or research queries relating to offshore gambling and player protection.
- What we cannot do: provide legal advice (including under Australian, Curaçao or any other law); intervene in, or adjudicate, disputes between you and BuranCasino or Rabidi N.V.; guarantee the legality, availability or safety of any gambling site; or confirm the current regulatory status of any individual domain beyond what is publicly verifiable at the time of writing.
- Timeframes: we aim - but do not guarantee - to reply to enquiries within one business day. Complex, technical or legal questions, or high enquiry volumes, may extend response times beyond this indicative timeframe through 2026.
Data Handling and Privacy (Contact Form)
When you submit a message via the contact form below, the information you provide (such as your email address or messenger contact and the content of your message) will be used solely for the purpose of responding to your enquiry and improving the content and usability of buran-au.com. Do not include sensitive personal information (such as identity documents, full payment card details, banking credentials, or government identifiers) in your message.
- Retention: enquiry data may be stored for an appropriate period to allow us to follow up, monitor site performance, and comply with applicable legal obligations, after which it may be anonymised or deleted.
- Third parties: we do not share your enquiry details with Rabidi N.V., BuranCasino, or other gambling operators for marketing purposes. Technical service providers (such as hosting or email platforms) may process data on our behalf under appropriate safeguards.
- Jurisdictions: as this is an offshore review project, servers and data-processing tools may be located outside Australia. By using the contact form, you acknowledge that your enquiry may be processed in such jurisdictions, subject to their applicable laws.
Responsible Gambling and Consumer Protection Note
Buran does not provide gambling services and does not hold an Australian gambling licence. Information provided on buran-au.com is for informational and comparative purposes only and must not be treated as financial, legal, or professional advice. If you choose to access or use offshore gambling services, you do so at your own risk and without the protections that apply to services licensed in Australia.
- If you are in Australia and experiencing gambling-related harm, contact local support services such as Gambling Help Online (https://www.gamblinghelponline.org.au) or call your state or territory gambling helpline.
- For information about the risks of offshore gambling and limited avenues for dispute resolution or recovery of funds, you can consult independent research and regulator guidance, including ACMA's materials and peer-reviewed studies available through academic publishers.
Using the Contact Form
Please use the contact form below for non-urgent enquiries related to the Buran project and its content on buran-au.com. Provide accurate and complete information to allow us to understand and address your question. We cannot guarantee delivery or response where invalid or incomplete contact details are supplied.