Responsible Gaming

Responsible gaming at Buran on the buran-au.com domain is about enjoying casino entertainment in a conscious, informed, and controlled way. Gambling should remain a leisure activity and must never become a way to earn income, repay debts, or cope with emotional or financial difficulties. This page explains the risks, the tools available to you, and how to access independent support so that you can make deliberate decisions about if, when, and how you play.

The operator of the Buran brand (Rabidi N.V., licensed in Curaçao under licence 8048/JAZ) commits to offering tools that help you set limits, take breaks, or permanently stop gambling, and to providing clear information about the specific risks of using an offshore gambling service from Australia. Our support team is available to respond to responsible gaming questions and to assist with limit-setting or exclusion requests.

Risk Awareness

Gambling always involves financial risk and the possibility of harm. Because Buran is operated offshore (Rabidi N.V., Curaçao) and is classified by the Australian Communications and Media Authority (ACMA) as an illegal offshore gambling service, Australian consumer protections do not apply. This makes self-protection and early recognition of risky behaviour even more important.

Signs of Potential Gambling Harm

• Escalating time and money: You spend more time and money gambling than you planned, chase losses, or increase stakes to feel the same excitement.
• Preoccupation with gambling: You regularly think about gambling outside play sessions, plan your day around gambling, or feel restless when you cannot log in.
• Impact on finances: You borrow money, use funds needed for bills or essentials, or hide bank statements or transactions from family or friends.
• Impact on relationships and work: You lie about how much you play, miss social, family, study, or work commitments, or perform poorly due to late-night gambling.
• Emotional distress: You feel guilt, shame, anxiety, or depression related to gambling, yet find it difficult to stop or reduce play.
• Loss of control: Repeated unsuccessful attempts to cut down or stop, cancelling self-imposed limits, or using multiple gambling accounts to bypass controls.

Self-Assessment Check

If you recognise yourself in several of the statements below, you may be at risk of gambling harm and should consider using our restriction tools and seeking independent help:

• "I often gamble for longer or for more money than I originally intended."
• "I have tried to cut down or stop gambling but found it difficult to do so."
• "I sometimes gamble with money meant for rent, bills, food, or other essentials."
• "I feel the need to win back money I have lost, even if it means taking bigger risks."
• "I hide or minimise my gambling when speaking with family, friends, or colleagues."
• "Gambling has caused stress in my relationships, work, study, or finances."

If you answer "yes" to two or more of these statements, we strongly recommend you:

• Set strict deposit and time limits on buran-au.com or stop playing entirely.
• Use device or banking-based blocking tools (see "Support Resources" below).
• Contact an Australian or international gambling support service for confidential advice.

Limits & Tools

Limit-setting tools help you control your spending and time. Because Buran is operated offshore, the exact location and naming of tools in your account interface may change over time; however, the general process described below will apply. If you cannot locate a tool, contact our support team at [email protected] for guidance.

Deposit Limits (Daily, Weekly, Monthly)

1. Access your account: Log in to your buran-au.com player account using your usual credentials.
2. Open the responsible gaming area: Navigate to "My Account" or "Profile", then select "Responsible Gaming", "Limits", or a similarly named section.
3. Select deposit limits: Choose "Deposit Limit" and select the period you want to control:
   • Daily limit: Maximum amount you may deposit in any 24-hour period.
   • Weekly limit: Maximum amount you may deposit from Monday - Sunday (or a defined 7-day period).
   • Monthly limit: Maximum amount you may deposit in a calendar month.
4. Enter specific amounts: Enter suitable figures (for example, AUD 20 per day, AUD 50 per week, AUD 150 per month). Only select amounts you can afford to lose in full without affecting essential expenses.
5. Confirm and save: Review your entries and confirm. Once confirmed, the system will prevent deposits that exceed the limits you have set.
6. Increasing vs decreasing limits:
   • Requests to decrease a limit (making it stricter) will generally take effect immediately or as soon as technically possible.
   • Requests to increase a limit (making it less strict) may be subject to a cooling-off period (for example, 24 hours or more) before activation, to reduce impulsive decisions.

Regional Compliance Note: As an offshore operator under Curaçao law, Buran's deposit-limit system is not supervised by Australian regulators. For additional safety, consider bank-level and third-party spending blocks in Australia.

Time Limits and Session Timers

Time controls help you avoid excessively long gambling sessions.

1. Locate session tools: In "My Account" > "Responsible Gaming" or "Play Limits", look for "Session Time Limit", "Reality Check", or similar.
2. Set a maximum session length: Choose a time limit (for example, 30, 45, or 60 minutes). You may be able to specify:
   • A maximum continuous play session (e.g. 45 minutes).
   • A reminder pop-up ("reality check") every set number of minutes (e.g. every 20 minutes).
3. Confirm your choice: Save your settings. Once active, you will receive on-screen notifications when you reach your chosen time. In some cases you may be logged out automatically when the limit is reached.
4. Responding to alerts: When prompted, consider ending your session, taking a break, or logging out rather than dismissing the reminder.

Short Breaks ("Time-Out" 24 - 72 Hours)

A time-out (short break) allows you to temporarily suspend gambling activity on buran-au.com without permanently closing your account.

1. Open the time-out section: Go to "My Account" > "Responsible Gaming" > "Time-Out", "Cool-Off", or a similarly labelled option.
2. Choose a break duration: Select a specific period, such as:
   • 24 hours
   • 48 hours
   • 72 hours
   • Up to a longer short-term period if offered (e.g. 7 - 30 days)
3. Confirm the time-out: Read the on-screen explanation (including loss of access to games and promotions during the break) and confirm that you wish to apply the time-out.
4. System effect: During the selected period you will generally:
   • Be unable to log in or place bets.
   • Stop receiving promotional communications related to gameplay, as far as technically possible.
5. End of period: After the time-out expires, account access is typically restored automatically. We strongly encourage you to reconsider your gambling behaviour at that point and, if needed, apply a longer self-exclusion (see below).

Self-Exclusion

Self-exclusion is a stronger form of protection for players who experience or are at serious risk of gambling harm. It blocks access to your buran-au.com account for a defined period or permanently. Given that Buran operates as an offshore service, self-exclusion applies only to this operator's environment and does not replace Australian-based exclusion schemes.

How to Request Self-Exclusion

1. Access the self-exclusion option:
   • Log in and navigate to "My Account" > "Responsible Gaming" > "Self-Exclusion"; or
   • Contact support at [email protected] and request self-exclusion in writing from the e-mail address linked to your account.
2. Choose the exclusion period: Options may include:
   • Minimum 6 months (recommended for players who experience repeated loss of control).
   • 1 year, 2 years, or 5 years, depending on the configuration of the platform.
   • Lifetime (permanent) exclusion, where your account remains closed indefinitely.
3. Confirm your decision:
   • Read the information about the consequences of exclusion.
   • Tick the confirmation box or reply to our e-mail explicitly stating that you request self-exclusion and the chosen duration.
4. Identity and security checks: For your protection and to prevent unauthorised requests, we may carry out verification (for example, confirming certain account details) before applying self-exclusion.

Consequences of Self-Exclusion

• Account access: You will not be able to log in, place bets, or make deposits while self-excluded. Attempts to create duplicate accounts are a serious breach of our terms.
• Marketing communications: We will take reasonable steps to stop sending you promotional materials related to gambling activity for the duration of the exclusion, subject to technical and legal constraints.
• Existing balance: Treatment of funds depends on applicable terms and Curaçao law:
  • You may be able to request withdrawal of any clear, non-bonus funds standing to the credit of your account at the time self-exclusion is applied, subject to standard verification and payment procedures.
  • Bonus funds, free spins, or other promotional balances may be removed or forfeited, as set out in the applicable bonus terms.
• During the exclusion: The self-exclusion cannot normally be revoked or shortened. You are responsible for not attempting to circumvent exclusion by using alternative domains or creating new accounts.
• After expiry: For fixed-term exclusions, access may be restored only after:
  • The full exclusion period has passed; and
  • Any additional re-activation checks (e.g. confirmation that you wish to resume gambling) have been completed, if applicable.

Important: Because Buran is operated by Rabidi N.V. in Curaçao and is not licensed in Australia, self-exclusion on buran-au.com does not place you on any Australian-regulated exclusion register. For broader protection, you should use Australian and device-level blocking options (see below).

Support for Self-Exclusion Requests

If you wish to self-exclude or need clarification about the consequences:

• Contact [email protected] with the subject line "Self-Exclusion Request".
• Explain whether you want a temporary (minimum 6 months) or lifetime exclusion.
• If you do not receive confirmation within a reasonable time, stop gambling immediately and consider device-level blocking and Australian counselling services, regardless of the status of your casino account.

Support Resources

Independent support services can provide confidential advice, emotional support, and treatment options. Because Buran is an offshore operator under Curaçao law and listed by ACMA as an illegal offshore gambling service, you should not rely on Australian regulatory bodies to resolve disputes or ensure refunds. Instead, use the resources below for harm minimisation and support.

Local Support for Australia (AU)

• National Gambling Helpline (via Gambling Help Online)
  • Phone: 1800 858 858 (free call within Australia)
  • Website: www.gamblinghelponline.org.au
  • Hours: 24 hours a day, 7 days a week
  • Languages: English; access to interpreter services for many other languages on request
  • Services: Counselling by phone and online chat, self-help resources, and referrals to local face-to-face services across Australian states and territories.
• State and Territory Gambling Help Services (examples, depending on your location):
  • NSW: GambleAware - www.gambleaware.nsw.gov.au
  • VIC: Gambler's Help - www.gamblershelp.com.au
  • QLD: Gambling Help Queensland - via 1800 858 858
  • SA, WA, TAS, ACT, NT: Services accessible via 1800 858 858 or through links on Gambling Help Online.
• Crisis Support (if you feel at risk of self-harm or harm to others):
  • Lifeline Australia: 13 11 14 - 24/7 crisis support and suicide prevention; www.lifeline.org.au
  • Emergency services: Dial 000 for police, fire, or ambulance in urgent emergencies.

International Support Organisations

National and Regional Self-Exclusion Schemes

Self-exclusion on buran-au.com does not register you with any national scheme. If available in your jurisdiction (for example, when travelling or residing abroad), you may consider:

• United Kingdom - GAMSTOP: Free national online self-exclusion for UK-licensed sites. Website: www.gamstop.co.uk.
• Spain - RGIAJ: National registry of gambling access bans managed by the Dirección General de Ordenación del Juego. Website: www.ordenacionjuego.es.
• Other EU jurisdictions: Many EU countries operate national or regional exclusion registers accessible via local gambling regulators.

Note for Australian residents: Australia's regulatory focus is on prohibiting and blocking illegal offshore gambling services via ACMA (see the ACMA blocked-sites register). While national online exclusion schemes may not cover overseas operators such as Buran, you can use bank and device-level blocks, and you should consult state/territory Gambling Help services about any available venue-based exclusion programs in your area.

Gambling Website and App Blocking Tools

• Gamban: A paid application that blocks access to most gambling websites and apps across devices.
  • Website: www.gamban.com
  • Recommended for users wanting a broad block beyond a single operator.
• BetBlocker: A free gambling-blocking application.
  • Website: www.betblocker.org
  • Provides device-level blocking across many gambling sites.
• Additional tools: Consider:
  • Using parental-control or DNS-filtering software to block gambling categories.
  • Requesting your bank to decline card transactions coded as gambling, if your bank provides this option.

Family and Significant-Other Support Resources

• Gambling Help Online - For Families and Friends:
  • Website: www.gamblinghelponline.org.au/for-families-and-friends
  • Offers information, support forums, and counselling for those affected by someone else's gambling.
• Gam-Anon: Support for family and friends of problem gamblers.
  • Website: www.gam-anon.org
  • Provides meetings and information resources internationally.

Confidentiality and Professional Help: Most of the services listed above are confidential, often free of charge, and staffed by trained counsellors or peer-support volunteers. Using them does not affect your immigration status, employment record, or credit file. We strongly encourage you to seek professional assistance if gambling has caused you or your family harm.

Help for Family

Gambling-related harm often affects family members, partners, and close friends. If someone you care about is gambling on Buran or any other platform and you are concerned, it is important to protect your own wellbeing as well as to encourage them to seek help.

How to Talk to Someone About Their Gambling

• Choose a calm time and place: Avoid discussions during or immediately after gambling sessions, or in the middle of arguments about money. Aim for a private, quiet setting.
• Use non-judgmental language: Focus on specific behaviours and their effects rather than making accusations. For example, say "I'm worried because rent is late" instead of "You are irresponsible."
• Express concern, not control: Emphasise that you care about their wellbeing and want to support them, rather than trying to punish or shame them.
• Listen actively: Allow them to describe how they feel without interruption. Acknowledge that change can be difficult.
• Set clear boundaries: Decide what you can and cannot do (e.g. not lending money for gambling, not covering debts) and communicate those boundaries clearly and calmly.

Engaging Them in Support

• Offer practical options: Suggest contacting 1800 858 858 together, visiting Gambling Help Online, or attending a local counsellor.
• Discuss self-exclusion and blocking tools: Encourage them to self-exclude from buran-au.com and other platforms, and to install blocking software such as Gamban or BetBlocker.
• Encourage a financial safety plan: This may include limiting their access to joint accounts, setting up separate accounts for essential expenses, or consulting a financial counsellor.

Support for Family Members and Friends

You do not need the gambler's agreement to seek help for yourself. The following resources may be useful:

• Gambling Help Online - Families and Friends Forum:
  • Website: forum.gamblinghelponline.org.au
  • Moderated peer-support forum where you can share experiences and coping strategies.
• Gam-Anon:
  • Website: www.gam-anon.org
  • Offers meetings and resources for those affected by someone else's gambling.
• Counselling and therapy:
  • Contact 1800 858 858 (Australia) to be referred to local free or low-cost counselling services.
  • Consider private psychologists or psychotherapists with expertise in addiction or behavioural issues; many offer telehealth sessions.

Recommended Next Steps if You Are Affected

1. Assess immediate risk: If there is risk of self-harm, domestic violence, or severe financial crisis, contact emergency services (000), Lifeline (13 11 14), or relevant crisis services without delay.
2. Seek professional guidance: Use Gambling Help Online or state/territory services to clarify your options and rights (e.g. legal, financial, and safety planning).
3. Protect essential finances: Safeguard shared assets where possible, for example by adjusting joint account arrangements or seeking financial counselling.
4. Look after your own health: Access counselling, peer-support groups, or trusted friends and family for emotional support.

Operator's Commitment

Buran, operated by Rabidi N.V. under a Curaçao e-gaming licence (8048/JAZ), recognises the importance of harm-minimisation measures, particularly for players accessing the buran-au.com site from Australia, where our service is considered an illegal offshore gambling service under the Interactive Gambling Act 2001. While Australian regulators do not oversee our operations, we commit to implementing reasonable responsible gaming practices aligned with industry standards.

Internal Risk-Check Procedures

• Behavioural monitoring: Subject to applicable data-protection rules, we may review account activity patterns (for example, rapid and repeated deposits, frequent large losses, around-the-clock play, or failed limit attempts) that may indicate heightened risk of gambling-related harm.
• Automated alerts: In certain circumstances, automated tools may flag high-risk behaviour and trigger warning messages or recommendations to set limits, take a break, or self-exclude.
• Manual reviews: Our responsible gaming or customer support staff may manually review accounts displaying extreme or unusual activity and may place temporary restrictions while clarifying the situation with the player.

Contact Initiated by Support

Where permitted by law and our internal policies, Buran's support team may proactively contact a player if:

• There are repeated, substantial deposits or losses within a short period that suggest loss of control.
• The player repeatedly reverses withdrawals, cancels limits, or requests removal of restrictions shortly after setting them.
• There is evidence of distress in communications (for example, references to inability to pay bills, extreme frustration, or self-harm).

Such contact may include e-mail or in-platform messages explaining available responsible gaming tools, encouraging the player to consider self-exclusion, and signposting to external support services (such as Gambling Help Online or other counselling organisations).

Limitations and Legal Context

• Jurisdiction: Buran is operated from Curaçao by Rabidi N.V. (company registration number 151791). Our responsible gaming procedures are designed to comply with Curaçao licensing conditions and internal policies; they are not approved or supervised by Australian regulators.
• No guarantee of harm prevention: Our tools and checks reduce but cannot eliminate the risk of gambling harm. Ultimate responsibility for using our services safely, or choosing not to use them, rests with each player.
• Offshore status: As noted in the ACMA blocked-sites register, Buran is treated as an illegal offshore gambling service in Australia. This means that Australian consumer protection, dispute resolution bodies, and financial safeguards generally do not apply to your use of buran-au.com.

Updates

Responsible gaming practices and legal frameworks evolve over time. Buran may update this responsible gaming page to reflect:

• Changes in Curaçao e-gaming licence requirements or guidance for Rabidi N.V.
• Developments in Australian law or ACMA enforcement actions relevant to offshore gambling services.
• Improvements to our internal tools, such as new limit options, self-exclusion procedures, or monitoring systems.

How you will be informed of changes:

• Website notifications: We may display banners or notices on buran-au.com highlighting material updates to responsible gaming information or tools.
• E-mail communication: Where appropriate and where we have your consent or a legitimate interest, we may send e-mails to your registered address explaining significant changes to responsible gaming features or relevant terms.
• Policy versioning: The "last updated" date below indicates when this page was last materially reviewed.

Last updated: 6 November 2025 (treated as current and applicable through at least 2026, unless and until superseded by a later version on buran-au.com).

Contact & Feedback

If you have questions about responsible gaming on buran-au.com, wish to request limits or self-exclusion, or want to provide feedback on how we can improve our protections, please contact us using the details below.

Responsible Gaming Contact Details

• E-mail - Responsible Gaming and Support: [email protected]
• E-mail - General Information: [email protected]
• Website: https://buran-au.com

Note: No dedicated telephone number or online contact form for responsible gaming enquiries has been specified in the current data. If a contact form is made available on buran-au.com in the future, it will be clearly labelled in the "Contact" or "Support" section of the site.

Feedback and Self-Control Requests

When you contact us about responsible gaming, please include the following information to help us process your request efficiently:

• Your full name and username on buran-au.com.
• A clear description of your request (for example, "reduce daily deposit limit to AUD 20", "apply 12-month self-exclusion", or "information request about session limits").
• An explicit statement if you believe you are experiencing gambling-related harm and wish to stop gambling.

While we will handle such requests as promptly as reasonably possible under Curaçao law and our internal procedures, we strongly recommend that you also contact independent Australian support services (for example, 1800 858 858 and Gambling Help Online) for confidential advice and assistance.